Returns & Refunds Policy

At Rose Aura Jewels, we carefully inspect every product before dispatch to ensure it reaches you in excellent condition.

Return Eligibility

Returns or replacements are accepted only in the following cases:

  • You received a damaged product.
  • You received the wrong item.
  • The product has a manufacturing defect.

If we have sent you a damaged, defective, or incorrect item, we will arrange a replacement or refund after verifying the issue with the required uncut and unedited unboxing video.

Returns Are Not Accepted For

  • Change of mind.
  • Incorrect order placed by the customer.
  • Normal wear and tear.
  • Minor colour variations caused by photography, lighting, or screen settings.

Contact Us

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order via:

  • Email: aurajewelsrose@gmail.com
  • Instagram DM: @rose.aurajewels

To process your request, please provide:

  • An uncut and unedited continuous video showing:
    • The sealed package before opening.
    • The shipping label.
    • The complete unboxing process.
    • The damaged, defective, or incorrect item.
  • Clear photos of the issue.

Claims submitted without an uncut and unedited unboxing video may not be eligible for replacement or refund.

Once your request is reviewed and approved, we will arrange a replacement or refund as applicable.