Returns & Refunds Policy

At RoseAuraJewels, we carefully inspect every product before dispatch to ensure it reaches you in excellent condition.

Return Eligibility

Returns or replacements are accepted only in the following cases:

• You received a damaged product.
• You received the wrong item.
• The product has a manufacturing defect.

If we sent a damaged, defective, or incorrect item, we will arrange a replacement or refund after verifying the issue with the required uncut and unedited unboxing video.

Returns are not accepted for:

• Change of mind.
• Incorrect order placed by the customer.
• Normal wear and tear.
• Minor colour variations caused by photography or screen settings.

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Then, in the Reporting an Issue section, keep this:

Reporting an Issue

To request a replacement or refund, please contact us within 24 hours of receiving your order.

You must provide:

• An uncut and unedited continuous video showing:
  • The sealed package before opening.
  • The shipping label.
  • The complete unboxing process.
  • The damaged or incorrect item.
• Clear photos of the issue.

Claims submitted without an uncut opening video may not be eligible for approval.